Airbnb’s Host Guarantee
Free for every booking, every time Whenever a guest makes a reservation and stays at your place, you’re automatically covered by our Host Guarantee.
Caring and comprehensive Up to $1 million USD of property damage protection if you ever need it—that’s unmatched in the travel industry. We stand by our community.
Damage to a host’s property (home, unit, rooms, possessions)
Every Airbnb listing in every country
Payments made through our Host Guarantee are subject to certain conditions, limitations, and exclusions.
If damages occur, documentation (photos, receipts, etc.) will need to be provided as part of the resolution process. More details can be found in our Host Guarantee terms and conditions.
What’s not protected?
Personal injury and property damage claims from third parties (those are protected by our Host Protection Insurance)
Damage to shared or common areas of the building that aren’t part of the listing itself
Cash and securities
Damage caused by a pet
Jewelry, collectibles, and artwork can have more limited protections. Ordinary wear and tear is not protected.
More info about our Host Guarantee
How does the process work?
First of all, if you’re in an emergency situation, contact the police, emergency personnel, or the proper authorities. Then contact Customer Service.
If it’s not an emergency, start by contacting the guest. Notify them of the complaint and try to negotiate a resolution.
Submit your request either 14 days from the guest’s check-out, or before your next guest checks in, whichever is earlier.
We’ll then send a confirmation email and follow-up emails to discuss next steps—for example, if further documentation is needed from you or the guest.
Once we’ve received sufficient information from both you and the guest, we’ll review all documentation, evaluate the payment request, and contact you after we’ve completed our investigation.
If a resolution can’t be found, you can contact Customer Service to submit a Host Guarantee request.
What should I do before submitting a payment request ?
Contact your guest to notify them of your complaint and try to resolve the issue with them directly through our Resolution Center. Hosts and guests can often resolve issues on their own.
If you and your guest can’t come to a resolution, please reach out to our Customer Service team.
Gather as much documentation as you can to submit with your request. The following will help us process your request as quickly as possible:
➲ Photographs of the damage
➲ Receipts or other evidence of the accurate fair market value or reported cost of the items
➲ Proof of ownership
➲ Any other documentation that you feel will be helpful
If you’re not sure if you’d be covered by the Host Guarantee, or if you have any further questions, you can contact Customer Service.
How do I submit a payment request?
Review our Host Guarantee terms and conditions, then contact your guest to notify them of your complaint—often hosts and guests resolve issues on their own via our Resolution Center.
If you and your guest can’t come to an agreement, update your case in the Resolution Center accordingly. Gather as much documentation as possible to submit to Airbnb, including photos, receipts, a police report, and any other documentation that proves ownership, damage, or estimates the fair market value of items damaged.
Once we receive sufficient information, we will review all documentation and evaluate the payment request under our Host Guarantee terms and conditions.
How long will it take for my request to be processed?
We strive to resolve cases as quickly and effectively as possible, but the exact time will depend on the severity of the case, the quality of documentation, and the cooperation of the host and guest.
Does the Host Guarantee replace homeowners or renters insurance? Is it an insurance program?
No, the Host Guarantee is not an insurance program, and it should not be considered as a replacement for homeowners or renters insurance.
Hosts may want to consider independent insurance to cover valuable items like jewelry, artwork, or collectibles, which are subject to limited protection under the Host Guarantee. Review our Host Guarantee terms and conditions for more details.
We strongly encourage all hosts to review and understand the terms of their insurance policy and what it covers and does not cover. Not all insurance plans will cover damage or loss to property caused by a guest who books your listing.
Is there a minimum or maximum claim amount?
There is no minimum claim amount, and the maximum claim amount is $1 million USD.
Does the Host Guarantee cost anything? Is there a premium or deductible?
There is no cost—coverage is free. And you don’t have to pay a premium or deductible.